Accessibility at the Mary Rose Museum
This information is for the Mary Rose Museum only. For information to help you with your complete visit to Portsmouth Historic Dockyard, please go here
We want to make sure that everyone can enjoy the history of the Mary Rose. That’s why right from the outset we designed the museum to be accessible for everyone.
Our staff and volunteers are always on hand and happy to offer any help you need during your visit. We can also arrange a guided tour to suit individuals or groups. To find out more please call us on +44(0) 2392 812931.
The site and the museum itself are fully accessible by wheelchair, and the museum houses a wheelchair accessible toilet. Lifts are also available to move from floor to floor, and we have a number of wheelchairs available on site to ensure all areas are accessible.
The Mary Rose Museum is located 500m (550 yds.) from the entrance to Portsmouth Historic Dockyard. If you are unable to walk up the site, we can come and pick you up in our buggy, provided by Motorculture Ltd, with a grant from the Boshier-Hinton Foundation. Call us at the Mary Rose Museum to book in advance, or contact us when you arrive at Portsmouth Historic Dockyard.
Portsmouth Historic Dockyard will still be working in close partnership with Shop Mobility, whilst the scooters and their maintenance will still be provided by Shop Mobility the actual booking and hiring out will now be managed by National Museum of the Royal Navy staff. Hopefully this will provide a more flexible and cost effective solution to the needs of visitors with reduced mobility.
• Three scooters will be available to hire daily.
• Booking is recommended and this can be done via email VCFOHSupervisor@NMRN.org.uk or phone 02392722562.
• Cost of hire remains at £15 or £5 for shop mobility members.
• Any one requiring a large scooter (for customers exceeding 21 stone) will need to pre book directly with Shop Mobility on 02392 816973.
• Walk up bookings will still be taken subject to scooter availability.
• Scooters are for use within the Historic Dockyard area only.
• A meet and greet service at the PHD car park can be arrange with prior notice.
• People wishing to book a scooter do not need to be registered disabled, or be a Blue Badge holder.
• Scooters will need to be returned by 5.30pm.
• Please note that during adverse weather conditions access to the scheme will be withdrawn due to Health and Safety directives, for the protection of our customers and the general public
• Manual wheelchairs are still provided as previously – on a first come, first served basis at no charge (ID will need to be left with the VC whilst visitors are using the wheelchairs).
The museum has a fully accessible toilet with adult changing facilities.
Information and guides are available in large print formats. We also offer sensory resources, including tactile plans and painting of the ship. Visitors are also welcome to handle certain artefacts, both historical objects and replicas.
The light levels in the museum are kept low for conservation purposes, so if you have any issues please speak to a member of our team and they will help you with your journey.
There is an audio loop system in exhibition spaces. We also provide transcripts and subtitles for the audio visual content in most areas. All guide and assistance dogs are most welcome.
We offer hands-on experiences for visitors, given by members of our team who are fully experienced and trained. We can also provide a short introductory guide in symbol-supported text.
You’ll find baby change facilities on site, and we offer plenty of children’s activities too. Our café has highchairs and staff will be happy to warm bottles for baby feeding.
There are 15 disability parking bays in the Historic Dockyard car park which is approximately 400 yards from the main entrance/visitor centre. More information can be found HERE