Frequently Asked Questions
How much do tickets cost? Open or Close
We offer a range of Adult, Children under 16, Concession and Family tickets, which can be bought online or when you arrive at Portsmouth Historic Dockyard.
When can we visit? Do we need to book? Open or Close
We are open daily from 10am to 5.30pm April to October and 10am to 5pm November to March (except 24-26 Dec). You do not need to book a timeslot to visit the museum. We do have large numbers of school groups. If you wish to avoid them, we recommend coming after 3pm.
How long will a visit to the Museum last? Open or Close
We recommend spending between 1.5 -2 hours to get the most out of the museum, although you may spend more or less time depending on your schedule. For visiting times, see above.
Is there a set route through the museum? Open or Close
The museum was designed to have a one-way system, starting on the main deck, going down to the lower decks then up in our panoramic lift to the upper decks, before exiting.
We do not recommend going off the visitor route, as this can cause congestion at busy times. It can also lead to areas of the museum being missed out, as certain parts can only be accessed by following the visitor route.
What's accessibility like? Open or Close
The Mary Rose museum is located 500m (550 yds.) from the main gate of Portsmouth Historic Dockyard.
If you are unable to walk up the site, we can come and pick you up in our buggy, provided by Motorculture Ltd, with a grant from the Boshier-Hinton Foundation. Just speak to a member of staff in the Visitor Centre, and they will arrange for us to collect you.
Every effort has been made to make the museum fully accessible for all our visitors, with lift access to every level. Large print guides are available, and transcripts are available for our audio-visual content. More information can be found at the link below
Can I bring my dog? Open or Close
Due to Ministry of Defence bylaws no animals, except for guide dogs, are permitted onto the naval base, including the Historic Dockyard.
Is the museum suitable for children? Open or Close
There are plenty of interactive displays and handling areas for children to enjoy during your visit to the Mary Rose Museum, and our life on board projections on the ship have proven very popular with our younger visitors..
We also have downloadable material for both school and home use. For very young children, baby change facilities are available both in the museum and on the rest of the Historic Dockyard site. Our café has highchairs and staff will be happy to warm bottles for baby feeding.
Nursing is permitted throughout the museum. Pushchairs and buggies are permitted in the museum, but be aware that in busy periods it may get crowded.
Is there anywhere we can leave bags? Open or Close
Because the Historic Dockyard is part of a working naval base, you are not able to leave luggage anywhere on site. Unattended items will be viewed as suspicious, and may be confiscated or destroyed by the MOD police.
Can we get something to eat at the museum? Open or Close
While eating and drinking are not permitted within the Mary Rose Museum, the Mary Rose café, operated by Baxter Storey, offers a wide range of hot and cold drinks, including Paddy & Scott’s roasted coffee, so you can sit back and reflect on your amazing day out.
You’ll also find plenty to eat, including soup, sandwiches, pastries and cakes. Everything is prepared on site using the freshest ingredients, which are sourced locally and bought daily.
Can we take photographs inside the museum? Open or Close
We encourage all visitors to take photos, and share them with us via social media. However, flash photography is not permitted, as this can be harmful to the artefacts, as well as disturbing other visitors. Most modern cameras have a low light setting, so you won’t need to use flash.
Tripods may be used at the gallery attendant’s discretion, but only out of season when the galleries are not too busy.
Selfie sticks are not permitted.
Commercial or Professional Photography is not permitted without written permission from the Mary Rose trust.
360 video is permitted, but if you intend on using it to create a virtual tour, please get in touch with us to get permission before you proceed.
Camera drones are not permitted within the ship hall area.
Can I use my mobile phone/cell phone inside the museum. Open or Close
We ask that you have your phone switched to silent for the duration of your visit, to avoid disruption to other visitors’ experiences.
Mobile phone reception within the museum is poor due to the steel structure of the building, so if you need to take an important call, we recommend that you ask a member of our team for directions to the nearest exit – you will be re-admitted once your call has been completed.
- Do we get to go on the ship? Open or Close